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 Quick
to learn; hardworking; accountable,
"can-do" attitude
Self-starting
(contractor for last 10 years)
Excellent
computer skills (Microsoft
Office, Dreamweaver, all major
graphics editors)
Make
it a point to *never* miss
deadlines
Customer
Service, software training,
and call center experience
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SAVED
MONEY: On project involving
production of 14,000 personalized
employee benefit statements,
brought down costs from
$10,000 to $4,000, while
increasing the appearance
quality of product and
maintaining accuracy rate.
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SAVED
TIME: Responsibility for
administration of 4600-life
group insurance policy. Developed
key peer review safeguards,
automated monthly reconciliation
process, which reduced time
for month-end report to client
from 2 weeks to 3 hours,
and after year-end, from
three months to one week.
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President
of Airdrie Food Bank:
Board development, policy
writing and implementation,
strategy planning, personnel
policy and relations
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Retail Merchandising and
auditing
Contractor with various
companies
(mostly North51.com and MCA.ca)
Dec 2007 to Mar 2010
(left to move from Alberta
to Nova Scotia)
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Completion
of regular customer perception
audits for major electronics
stores in Calgary, Lethbridge,
and Medicine Hat; develop
relationships with store managers
to improve store standards
Merchandise
magazines, pet products, greeting
cards, picture frames, shoe
products, books, and personal
hygiene products as planogrammed
in various retailers (Wal-marts,
Shopper's Drug Marts, Superstores,
Canadian Tire, etc.)
Placement
of reorders and/or call reports
by internet and by Telxon
as required by directives
Monthly
customer perception auditing
in two major electronics stores
Merchandising
representativefor a major
vacuum manufacturer in various
retail stores
Develop
and maintain relationships
with my account contacts
Completion
of all audits, conversions,
relines, product replacements,
and special projects as assigned
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Professional Live-in Housesitter
Housesitter.ca
Oct 2004 to Apr 2010
("retired" when
we moved to Nova Scotia and
purchased our own home)
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My
husband and I lived in other
people's homes in and around
the Airdrie and north Calgary
area and care for their home
and pets during extended periods
of time away for the Home
Owner.
For
more information see www.housesitter.ca
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Contract
Web design
and Sales
OfficesWithoutWalls.ca
Dec 2001 to Apr 2010
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Creation
and maintenance of websites;
see www.officeswithoutwalls.ca
Ebay,
internet, and trade market
retailer for goods and service
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Technical Service Representative
Starchoice
Sept 2007 to Dec 2007
(left voluntarily)
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Solve
customer technical problems
with Standard definition and
High Definition TVs, Starchoice
receivers (all models), software
problems, remote controls,
cabling connections, and dish
alignments.
Trained
as a Tier 2 inbound call representative
(TSR)
Scored
2nd highest in my training
class
Quality
control average score of 88%
(target was 60% for new employees)
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Canvasser / Team Leader
Missing Children Society
October & November 2004
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Recruited
Canvassers for door-to-door
canvassing
Canvassed
to sell items for charity
Maintained
paperwork for entire team,
reconciled receipts &
money, made bank deposits
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Internal software resource
William M. Mercer Ltd
Dec 1996 to Dec 1999
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Implement
initial load and daily two-way
SAP interfaces for three benefit
outsourcing clients
Member
of start-up team for Flexible
Benefits Customer Service
Centre for 7200 members.
Designed
Call logs, daily/cycle process
checklists, and forms creation
module for customized benefits
administration system.
Set-up
888 service center for 3200
members
Primary
Calgary resource for internal
flexible benefits software
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Technical Support Staff
William M. Mercer Ltd
Sep 1988 to Dec 1996
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Developed
and maintained administration
systems for two life insurance
admin projects; reconcile
monthly accounting
Primary
Software Instructor &
secondary software support
resource
Primary
WAN cc:mail and backup LAN
network administrator
Supervisor
of Support Staff: responsible
for hiring, training, deadlines,
and work distribution of administrative
staff
Technical
maintenance, troubleshooting,
and repair of PCs
Write/design
and produce personalized (from
database link) benefit statements
and handbooks for employees
of Mercer clients
Colour
document design/production;
35 mm slide/LCD presentation
design for seminars and focus
groups
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Software Instructor
Transacona School Division
Apr 1990 to Jun 1993
(concurrent with Mercer employment)
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Instructor
for Adult Education Classes
WordPerfect and Desktop Publishing
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When I first
immigrated to Canada, I had
two short-term jobs, listed
below.
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Administration and Customer
Service
Business Furnishings Ltd
Mar 1988 to Sep 1988
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Maintained
client tracking, sales follow-up
database
Hired
and trained secretarial staff
Prepared
proposals and quotations
Managed
product sample and brochure
library
Answered
customer service inquiries
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Legal Secretary
Aikins, MacAulay, Thorvaldson
Dec 1987 to Mar 1988
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Prepared
legal documents under the
instruction of attorney
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Legal secretary
Hunt & Wilson
Charleston, WV
Aug 1985 to Oct 1987
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In-house
software trainer
Coordinator
of and major contributor to
forms bank
Primary
Network Administrator
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DBase Applet developer
First Empire Federal Savings
and Loan
Charleston, WV
Nov 1983 to Aug 1985
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Wrote
software applications in dBase
for loan application processing
and for reporting results
to regulatory authorities
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Bookkeeper
Richard C. Rashid, M.D.
South Charleston, WV
June 1981 to Nov 1983
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Maintained
office bookkeeping in PeachTree
Accounting
Wrote
applets in Visicalc
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Bookeeper/secretary
Kenneth R. Ryan, CPA
Ravenswood, WV
June 1980 to June 1981
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Bookkeeping
under supervision of CPA
Secretarial
tasks
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